Privacy Policy

1. Introduction and Commitment

The Voerman Group, along with its subsidiaries, firmly upholds the commitment to respect and protect your privacy. In order to effectively facilitate your relocation, we collect, store, and process certain personal information. We manage this information with the highest level of care, ensuring strict adherence to the EU General Data Protection Regulations (GDPR) and other applicable privacy laws.

2. Collection and Use of Personal Information

We collect personal information that you or your employer (in cases where they are organizing the relocation) provide. This includes details about you, anyone accompanying you during the relocation, your residence, and your belongings. The use of this information is strictly confined to managing and executing your relocation and associated services, such as insurance and interactions with government authorities. We enforce a strict policy against selling, trading, or sharing your personal information with any third parties that are not directly involved in your relocation process.

3. Sharing and Transferring of Personal Data

In managing your relocation, The Voerman Group shares personal data only as necessary, governed by Service Level Agreements (SLAs) to ensure data security. Our SLAs dictate rigorous standards for sharing and transferring data, both within and outside the EU. Each transfer is assessed to ensure data protection, aligning with GDPR-like security measures. We take additional steps when needed to maintain high security levels, fulfilling our commitment to safeguard your personal information.

4. Data Protection and Security

We ensure all software complies with stringent security standards, consistent with the EU General Data Protection Regulations and other privacy laws. Regular audits confirm our ongoing adherence to GDPR, reinforcing the robustness of our data protection strategies. Comprehensive security measures are in place to protect personal data against unauthorized access, alteration, and other risks, thus ensuring the confidentiality and integrity of your sensitive information.

5. Data Retention

We keep your information only for as long as needed to deliver our services to you and to meet our legal obligations. Specifically, financial data is retained for 7 years in line with regulations. For other types of personal data, we may anonymize it earlier, ensuring your privacy is protected beyond the immediate service period. Once the necessary retention period ends, your personal data is either safely anonymized or disposed of.

6. Your Rights

Under the General Data Protection Regulation (GDPR) and applicable laws, you possess specific rights concerning your personal data that The Voerman Group acknowledges and upholds:

Right to Be Informed 
You deserve transparency regarding how we collect, use, and share your personal data.
Right of Access 
You have the authority to access your personal data and to understand how it is being processed.
Right to Rectification 
You are entitled to correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure 
This right allows you to request the deletion of your personal data where there is no compelling reason for its continued processing, subject to legal and regulatory requirements.

We are committed to respecting these rights and ensuring that your personal data is handled in compliance with data protection regulations. Should you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the Data Protection Authority. 

7. Consent

When you directly contact us via our website or contact forms, The Voerman Group explicitly requests your consent for processing personal data to contact you. This ensures you are informed and agree to how your data will be utilized, specifically for the services you seek. If our services are engaged via a corporate account or through a third party, like your employer, these entities are responsible for obtaining your initial consent. In these instances, we assume that consent for processing your personal data has been acquired by them, in line with our service obligations.

In all interactions, whether direct or indirect, we collect and use your personal data solely for the purpose of delivering the requested services. Our commitment to GDPR compliance and respect for your privacy rights underpins this approach. You have the right to withdraw your consent at any time. This withdrawal doesn't impact the lawfulness of data processing conducted before the withdrawal.

8. Data Classification

The Voerman Group employs a strategic and legally compliant approach to data classification, ensuring that each type of data is handled with a security level appropriate to its classification. Incorrect classification of data can have legal implications, potentially leading to data breaches or non-compliance with regulatory standards. We maintain this systematic classification to ensure that all data, regardless of its type, is managed in a manner that aligns with its sensitivity and the legal requirements for its protection.

9. Data Breach Policy

Our IT infrastructure is developed with a focus on prevention and risk mitigation against data breaches. We recognize, however, that no system is infallible. In the event of a data breach, we are equipped with a response plan aimed at swiftly minimizing the impact and ensuring the protection of personal data. In adherence to data protection laws, should a breach occur that affects personal details, we are committed to promptly informing all affected individuals.

10. Updates to the Privacy Policy

This Privacy Policy is subject to periodic revisions to align with evolving data management practices and changes in legal regulations. To keep you informed and ensure transparency, we will communicate any significant amendments to this policy. Notifications regarding these updates will be made available through an announcement on our website and, when appropriate, through direct communication. This ensures that you are always aware of how we collect, use, and protect your personal data.

11. Use of Our Website

Any personal data you provide via our website, whether for service subscriptions, job applications, or other interactions, is used strictly for the intended purposes. Be mindful that our website may include links to external sites not under our control. We are not responsible for the privacy practices of these third-party websites and recommend reviewing their privacy policies. By engaging with our services, you acknowledge and consent to the terms set forth in this Privacy Policy.

12. Contact

We welcome your input and are here to support you with any questions, comments, or concerns you might have regarding our privacy policy. If you need to lodge a complaint, seek clarification, or simply want to share your thoughts, please do not hesitate to get in touch with us. Your feedback is invaluable in helping us maintain the highest standards of data privacy and protection.

Data Protection Officer
Lars Bakker

Group IT Manager
Erik Koster

Dutch Data Protection Authority
Autoriteit Persoonsgegevens
PO Box 93374
Phone: (+31) - 70 - 888 85 00