Quality

 

Voerman always offers top quality in all of our services, guaranteed. Our capabilities are tested on a regular basis by independent professional consultants.

We understand that quality determines the extent of our success. That is why we are regularly testing our quality standards through various certifications. This oversight assures you of receiving the best service at all times.

Quality determines the extent of our success

In an industry that too rarely recognizes the value of its employees, Voerman has been an early pioneer with its commitment to Servant Leadership.

How better to articulate Voerman’s philosophy of listening, empathy, awareness, foresight, stewardship, and commitment to the growth of people than to reaffirm our pledge to invest in our team.

A company with a heart

High quality is guaranteed by investing in people.

Professional knowledge, general knowledge and social skills are important to us. We encourage our people to improve their skills in order to be the best they can be individually and for our clients. This takes time and energy but it translates into a service level which will make our clients feel assured as well as enjoy their cooperation with our employees.

Voerman Academy

Voerman Academy is born out of that absolute commitment to the growth of people.

It is part of our commitment to continuously meet stringent national and international standards. We are proud of the standards and certifications that we have obtained, such as Fidi Faim, ISO 9001:2015, ISO 14001:2015, ISO 18001:2007 and the national certification of recognized movers.

Rating

The most important quality measurement, however, is the rating that we receive from our customers. Without exception we ask our customers to rate all aspects of our service. The weekly results are communicated within the company and seriously evaluated. We are proud that, for the past several years, at least 92% of our customers have rated us positive on the execution of their move.

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